Select a consultation type, choose an available time and connect with the veterinarian online through an audio or video consultation.

You can discuss suitable concerns such as general health, nutrition, skin and coat issues, digestive concerns, routine care and follow-up questions. The veterinarian will guide you when an in-person examination is more appropriate.

Choose audio when you mainly need to discuss symptoms or ask questions. Video can be more helpful when seeing your pet or an affected area may help the veterinarian understand the concern.

Yes. Relevant photos, videos, prescriptions and medical reports can be shared when available and can help provide useful context during your consultation.

You will receive the veterinarian’s guidance and recommendations discussed during the consultation, together with appropriate follow-up instructions where required.

A follow-up consultation continues an existing discussion, reviews progress and helps address ongoing questions after an earlier consultation.

Online consultation cannot replace a physical examination when one is required. For urgent conditions, diagnostic tests or emergency treatment, please seek appropriate in-person veterinary care.

No. Online consultation provides remote veterinary guidance for appropriate concerns, but some conditions require an in-person examination, testing or treatment.