Privacy Policy

Call My Vet respects your privacy and is committed to protecting the personal information and pet-related information you share with us.

This Privacy Policy explains how information may be collected, used, stored and shared when you use our website and veterinary consultation services.

By using the Call My Vet website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

When you use Call My Vet, we may collect information including:

Pet Parent Information

• Name
• Mobile number
• WhatsApp number
• Email address
• City or location
• Booking and payment information

Pet Information

• Pet's name
• Species
• Breed
• Age or date of birth
• Sex and neuter/spay status
• Weight
• Medical history
• Current or previous health concerns
• Current medications
• Known allergies
• Vaccination and preventive healthcare information

Medical Information and Files

You may voluntarily provide photographs, videos, prescriptions, laboratory reports, diagnostic reports, imaging reports, previous veterinary records and other information relevant to your pet's consultation.

Consultation Information

We may maintain records relating to consultations, including consultation history, veterinary assessment, advice provided, recommendations, prescriptions where applicable, follow-up information and consultation reports.

Technical Information

When you use our website, certain technical information may be collected automatically, including device information, browser type, IP address and website usage information.

2. How We Use Your Information

Information collected through Call My Vet may be used to:

• Provide veterinary consultation services
• Understand your pet's history and current concern
• Maintain continuity of veterinary care
• Process and manage appointments
• Process payments
• Provide consultation reports and related records
• Facilitate follow-up consultations
• Communicate regarding bookings and consultations
• Send appointment confirmations, reminders and service-related notifications
• Maintain appropriate professional and business records
• Improve the functionality, security and quality of our services
• Comply with applicable legal, regulatory or professional requirements

3. Consultation Records

Call My Vet may maintain records of veterinary consultations and information provided during consultations for continuity of care, professional documentation, medico-legal purposes and compliance with applicable requirements.

Where consultation technology or authorised tools are used to generate transcripts, summaries or consultation documentation, such information will be handled in accordance with applicable privacy and data-protection requirements.

4. Sharing of Information

Call My Vet does not sell your personal information.

Information may be shared only when reasonably necessary with service providers that assist us in operating our services, including providers involved in:

• Website hosting and technology
• Appointment scheduling
• Video or audio consultation
• Payment processing
• Email, SMS or WhatsApp communication
• Secure data storage
• Consultation documentation

Information may also be disclosed where required by applicable law, regulatory authorities, court orders or other lawful processes.

Service providers may process information according to their respective privacy policies and contractual obligations.

5. Payment Information

Payments may be processed through third-party payment service providers.

Call My Vet may receive transaction-related information required to confirm and manage your booking. Complete card, banking or UPI credentials may be processed directly by the relevant payment provider and may not be stored by Call My Vet.

6. Data Security

Reasonable administrative and technical safeguards are used to protect information from unauthorised access, disclosure, alteration, loss or misuse.

However, no electronic transmission or online storage system can be guaranteed to be completely secure.

7. Data Retention

Personal information, pet medical information and consultation records may be retained for as long as reasonably necessary to provide services, maintain continuity of care, fulfil professional record-keeping requirements, resolve disputes and comply with applicable legal or regulatory obligations.

8. Your Choices and Rights

Subject to applicable law, you may contact Call My Vet regarding access to, correction of or other permitted requests concerning your personal information.

Certain consultation or professional records may need to be retained where required for legitimate professional, legal or regulatory purposes.

9. Third-Party Services

Our website or consultation process may use or link to third-party services. Their collection and processing of information may be governed by their own privacy policies.

10. Changes to This Privacy Policy

Call My Vet may update this Privacy Policy when required due to changes in our services, technology, operational practices or applicable requirements.

The latest version will be published on this website with the updated revision date.